British Airways passengers are dealing with delays after an IT glitch affected examine-in desks.
The airline apologised to clients, saying its IT groups are “working to resolve this difficulty”.
British Airways informed clients that some flights have been cancelled on Monday “because of operational causes”.
It stated in a press release: “We’re checking in clients at Heathrow and Gatwick Airports this morning, though it’s taking longer than traditional.”
“We’re sorry for the delay to their journeys,” the airline added.
Clients have been inspired to verify in on-line earlier than they attain the airport.
One passenger, Dana Al-Qatami, who was flying from Switzerland to London, was issued with a handwritten boarding cross on Tuesday morning.
Dana, alongside one other Twitter consumer Susan Stewart, stated the delays continued as soon as on the aircraft.
Ms Stewart, a director on the Open College in Scotland, tweeted: “Pricey @British_Airways, might you flip the wifi BA 2953 please so we will work while caught right here on tarmac? (or allow us to off?)”.
Liv Boeree from London informed the BBC she had queued for the flight in Las Vegas for 2 and a half hours. “It is now midnight and we’re boarding. Examine-in was lengthy and sluggish. The employees dealt with it very properly.
“My boarding move was crammed out by hand. Even had a hand written hand baggage label. Employees have been updating us properly – The employees dealt with it very nicely. They have been wonderful. The pilot stated the delays have been because of a pc glitch and apologised profusely.”
On Monday clients within the US and Canada reported delays at a number of airports as a result of IT issues.
Individuals flying from San Francisco, Washington DC and Atlanta reported lengthy delays on social media.
Twitter consumer John Bevir wrote: “Big pc challenge affecting British Airways throughout USA. Pal at #Dulles [Washington airport] tells me pilots by gate however passengers nonetheless making an attempt to examine in!”.
Ewan Crawford, of Glasgow, stated he was at Chicago O’Hare Worldwide Airport. He tweeted: “By no means a great signal once they ship water to the gate! Ready at ORD for @British-Airways 296. Worldwide pc outage apparently! Hmm.”
Matthew Walker, a monetary analyst from London, waited for greater than two hours to board his flight to Heathrow.
Although he had already checked in on-line, he stated that BA employees couldn’t entry their computer systems to see which passengers had gone by means of safety.
He stated: “Individuals have been lining up, some had already checked in and acquired by way of safety, however others, when this factor occurred, no matter it’s, have been caught within the verify-in queue.
“In order that they (the employees) have the issue that they did not know who had already gone via the gate as a result of all of the methods actually simply had a meltdown.”
In July, British Airways apologised to passengers who confronted lengthy delays at verify-in at Heathrow and Gatwick.
The airline was upgrading its verify-in system and issues led to prolonged queues on one of many busiest days of the yr for the airports.
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